Pencil Bandit
Animation & Illustration

Shipping

Shipping

 

DELIVERY

Orders are shipped within five working days, and you will receive an email when your order has been dispatched. Below is a rough guide for how long it should take for you to receive your order from this date.

UK: next working day
Europe: 3-5 working days
Rest of the World: 5-7 working days

Please note that this is a guide only and should not be interpreted as a guarantee. For orders outside the EU, allow up to 28 days.

Once your order arrives in your country, it is passed to your postal service, who will deliver it to you in keeping with their standard working practices. As standard delivery is by Royal Mail, there is no tracking information available on packages.


RETURNS

If you wish to return or replace any products within 14 days of receiving your order, please get in touch here.

We will process a refund for the full price of returned products (including delivery charges) within 14 days of receipt, provided they are returned in good condition. You will be responsible for the cost of returning the items to us.

If the refund or replacement is due to a claim of a defective product or an error on our part, we will examine the returned product and notify you of our action within 14 days of receipt.

Refunds for defective products will include original delivery charges and the cost of returning the item.